Direct. Remote. Worldwide.

Remote Assistance

FAM – Flexibility. And. More. According to this slogan, FAM Group has organized customer support with the state-of-the-art communication tools. We, as a machine manufacturer and service provider, have developed solutions to remotely support our customers' ongoing activities such as reconstruction, maintenance and servicing.

Remote virtual support from the FAM-specialists makes a significant contribution to increasing the availability of machines and plants. In addition, long travel and waiting times are avoided. Our partners on site can be supported via video either from the headquarter in Magdeburg or from our bases worldwide. For example, by disassembly of critical plant components.


Our Range of Services

The spectrum of our remote maintenance solutions and possibilities is very wide. We offer our valuable experience in

  • virtual inspections
  • support of repair measures
  • troubleshooting
  • video support 
  • trainings 

by means of almost all common communication solutions.


Your Benefits

  • direct integration / collaboration of the required product or system specialists 
  • "over-the-shoulder support" to identify and avoid potential hurdles at an early stage
  • better communication and thus better understanding of service processes between customer and FAM 
  • cost savings through accelerated service procedures and thus more efficient working methods

Direct. Remote. Worldwide.

Our digital products and services

Smart Bulk Material Handling
Remote Solutions
Digital Engineering

Contact us to convert your requirements into an exactly fitting solution for your projects, machines and plants.